This privacy policy is provided by MSJ Plumbers Ltd (a company limited by shares which is incorporated in England and Wales and registered with company number 14987717), whose registered office is at 63a Cynthia Road, Poole, England, BH12 3JE (referred to as we, us or our).
We respect your privacy and are committed to protecting your personal data.
This privacy policy is intended to inform you as to how we look after your personal data β however you inter-react with us (including via use of our web-site(s) β and β regardless of where you visit any of them from) and to tell you about your privacy rights and how the law protects you.
This privacy policy has sought to have been prepared in plain English (and is provided with βHeadingsβ with the aim that you can easily review the specific areas set out below).
Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
This privacy policy is provided by MSJ Plumbers Ltd (a company limited by shares which is incorporated in England and Wales and registered with company number 14987717), whose registered office is at 63a Cynthia Road, Poole, England, BH12 3JE (referred to as we, us or our).
We are the controller and responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your rights, please contact our Data Protection Officer (DPO) using the contact details as set out (from time to time) upon the web-page:-
Website: www.msjplumbers.co.uk
Email: contacts@msjplumbers.co.uk
We keep our privacy policy under regular review. This version was last updated on 17th July 2023.
Our website(s) may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave any of our website(s), we encourage you to read the Privacy Policy of every website that you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you β which we have grouped together as follows:
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or you are trying to enter into with us (for example, to provide you with goods or services). In this case, we may have to cancel an order for a product or service you have made with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you, including:
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
As you interact with any of our website(s), we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
We may receive personal data about you from various third parties (and public sources) based both inside and/or outside the EU, such as:
Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or electronic text message. You have the right to withdraw consent to marketing at any time by contacting us at contacts@msjplumbers.co.uk.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Our goal is to give you options when it comes to how we use your personal information, specifically in marketing and advertising. We're considering setting up a privacy center where you can see and make decisions about your personal data usage or use the following mechanisms to control your personal data:
We may use your Identity, Contact, Technical, Usage, and Profile Data to determine which products, services, and offers may interest you. This is known as marketing.
You will receive marketing communications from us if you have requested information or bought goods or services from us. You may also receive these communications if you provided us with your details when you entered a competition or registered for a promotion, and you have not opted out of receiving them.
We will ask for your permission before sharing your personal data with any company outside of our group (or our partner companies) for marketing purposes.
To stop receiving marketing messages, you can:
Please note that opting out of marketing messages does not apply to personal data that we collect as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.
To control cookies, you can adjust your browser settings to either block or receive notifications when a website tries to set or access cookies. Keep in mind that disabling or rejecting cookies may make certain parts of our website(s) hard to reach or work properly. For further details about our cookies, please refer to our cookie policy (whenever it is available).
We will only use your personal data for the purposes that we collected it for, unless we believe that we need to use it for another reason and that reason is compatible with the original purpose. If you want to know how the processing for the new purpose is compatible with the original purpose, please contact us at contact@msjplumbers.co.uk.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.
Please note that we may process your personal data without your knowledge or consent if it is required or permitted by law and in compliance with the above rules.
We may need to share your personal data with the following parties for the purposes outlined in section 5 and 6:
We require all third parties to respect the security of your personal data and handle it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They are only permitted to process your personal data for specific purposes and in accordance with our instructions.
We will protect your personal data by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules". You can find more information on the European Commission: Binding corporate rules website.
We do not intend to transfer your personal data outside of the United Kingdom of Great Britain and Northern Ireland (UK) and/or the European Economic Area (EEA) in the first instance.
However, if future circumstances require us to share your personal data outside the UK and/or the EEA, we will make sure to protect it by implementing at least one of the following safeguards:
If you want more information on the specific mechanism we use when transferring your personal data out of the UK and/or the EEA, please contact us.
We have implemented security measures to prevent accidental loss, unauthorised use or access, alteration or disclosure of your personal data. Additionally, we only grant access to your personal data to employees, agents, contractors, and other third parties who require the information for business purposes. They will only handle your personal data according to our instructions and are bound by confidentiality.
We have established procedures to handle any suspected personal data breaches and will inform you and any applicable regulatory bodies of such a breach when legally required.
We will keep your personal information only as long as necessary to achieve the purposes we collected it for, including meeting legal, accounting, or reporting requirements.
To determine the appropriate length of time to keep your personal information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm if there was unauthorised use or disclosure of the data, the reasons for processing the data, whether we can achieve those reasons through other means, and the relevant legal requirements.
By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after their account is closed (for tax purposes).
In some circumstances, you can ask us to delete your data. See "Request erasure" in the Glossary section below for more information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. If we do this, we may use this information indefinitely without further notice to you.
Under specific circumstances, you have rights under data protection laws regarding your personal data. Refer to the Glossary below to learn more about these rights.
To exercise any of the rights listed in the Glossary, please contact us at contacts@msjplumbers.co.uk.
You generally won't have to pay to access your personal data or to exercise your rights. However, we may require a reasonable fee if your request is clearly unfounded, repetitive, or excessive. In such cases, we may decline your request.
We may need to ask for specific information from you to confirm your identity and ensure that your personal data is not disclosed to unauthorised individuals. This is a security measure. We may also ask you for additional information to speed up our response.
We attempt to respond to all valid requests within a reasonable period. However, it may take us longer than usual to respond to complicated requests or multiple requests. If this occurs, we will notify you and keep you informed.
We use Legitimate Interest as the basis for processing your personal data. This means that we process your data in order to conduct and manage our business, and to provide you with the best service and secure experience possible. Before processing your data, we consider the potential impact on you (both positive and negative) and your rights, and we make sure that our interests do not override your rights. If our interests do impact you negatively, we will only process your data if we have your consent or if we are required to do so by law. If you have any questions about how we assess our legitimate interests, please contact us at contacts@msjplumbers.co.uk.
We also use Performance of Contract as a basis for processing your data. This means that we process your data when it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
We may also process your personal data when it is necessary for us to comply with a legal or regulatory obligation that we are subject to.
We may share your personal data with other companies within our group of companies (from time to time) based within the UK and/or the EEA. These companies may be acting as joint controllers or processors.
We may also share your personal data with service providers based within the UK and/or the EEA (such as those who provide IT and system administration services), professional advisers and assistance service providers based in the UK and/or the EEA (including lawyers, bankers, accountants, auditors, insurers and consultants), and HM Revenue & Customs, regulators, and certain other public authorities based in the UK and/or the EEA. In addition, we may share your personal data with certain other third parties, such as market researchers, fraud prevention agencies, and price comparison sites.
You have the right to:
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